The appointment of the University of Waikato's first Assistant Vice-Chancellor Pacific in February 2019 was an important milestone, not only recognising years of work and dedication by numerous Pacific and Maori staff, but triggering a new strategic direction for 'Pacific at Waikato'. This paper explains that journey, one that is underpinned by…

As Canadian post-secondary institutions emerge from the pandemic restrictions, they are in a historically unique position to assess how online education has both facilitated and hindered learning, and how the effects might be greater for some. In this study, open-ended comments from the Canadian Digital Learning Research Association 2022 Spring…

Through this paper, we explore "unbundling," the separation of various aspects of education, resources, teaching and assessment (Ossiannilsson et al., 2015) and "rebundling," where these activities are "recombined into new configurations with little loss of functionality" (Ge et al., 2004, p. 1). We chart the…

Purpose: The analysis of data collected from user interactions with educational and information technology has attracted much attention as a promising approach to advancing our understanding of the learning process. This promise motivated the emergence of the field of learning analytics and supported the education sector in moving toward…

Dramatic shifts brought about by globalization, technological innovation, and data-driven decision-making practices are immensely reflected in the landscape of 21st century higher education. Learning Analytics or LA is an emerging multidisciplinary, technological practice with the ultimate goal of producing effective learning to improve students'…

It is important for policymakers and managers of higher education institutions knowing how well their universities are operating. This article aimed to show that data envelopment analysis (DEA) can be an excellent benchmarking instrument in higher education. First, by using several inputs and outputs at the institutional level, DEA can identify…

Increasingly learning analytics (LA) has begun utilising staff- and student-facing dashboards capturing visualisations to present data to support student success and improve learning and teaching. The use of LA is complex, multifaceted and raises many issues for consideration, including ethical and legal challenges, competing stakeholder views and…

Purpose: The emergence of social media has provided an alternative mechanism for students to provide and access online reviews about universities. These forms of feedback are often not systematically monitored and interpreted by universities. The purpose of this paper is to analyse quantitative ratings and qualitative comments provided by students…

Although the number of countries conducting large-scale assessments has increased significantly over the past two decades, this has not necessarily led to the effective use of learning assessment data in policy-making and planning. To better understand the reasons for this, the UNESCO International Institute for Educational Planning (IIEP)…

This multiple case-based study investigates the relationship between recruiting agents and the UK universities who act as their principals. The current extensive use of agents in UK higher education may be seen as an indicator of the financial impact made by international students. The study analyses the practice of agent management and explores…

Universities generate a mass of data related to students and the courses that they study. As such, "data work" using digital technologies and digital systems is integral to educational administration within higher education. Drawing on in-depth interviews with administrative and managerial staff in an Australian university, this article…

In this article Philip Henry, now in semi-retirement, reflects on the last 50 years of his career in United Kingdom higher education and the changes that ensued during this time. Over the span of his career he had the opportunity to experience a wide range of institutions in all of the U.K. university mission groups and in a range of positions…

The administrative processes are defined by the single text of administrative procedures (TUPA), which guarantee the delivery of services to users. Unfortunately, in the public university there are barriers that affect their execution generating considerable delays. The success in the issuance of services is measured by the level of service and…

This paper builds on Whitchurch's notion of the "blended professional" which aims to examine how mixed professional activity affects professional administrators and managers' identity disposition in universities in Hong Kong. In response to complex missions and demands of contemporary higher education globally, diverse projected-oriented…

Vice chancellors of public universities in the Southern African Development Community (SADC) region face a myriad of challenges that require research- and data-driven decision-making. This paper presents a decision-making model for college and university leadership - The Two-Way Practitioner-Researcher Loop. This scholarship of practice has the…