This dissertation examined the relationship between employee engagement and the factors that may influence the three psychological conditions of engagement: meaningfulness, safety, and availability for the sector of employees classified as maintenance, grounds, and custodial employees in a community college setting. The factors for each of the…

In a world of fast moving technology, pressure cooker work climates and stretched resources, productivity, employee engagement, and talent retention are critical to the success of any organization. Research administration offices are no exception. Psychological contract theory provides insightful illumination on reactions to these environments by…

This research examined the relationship between job embeddedness, self-efficacy, organizational commitment, and job satisfaction as predictors of an IT employee's desire to stay (turnover intentions) at his or her position with his or her current employer. A survey instrument was administered to a sample of a population of IT professionals…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains five sections that cover the following topics: (1) importance of reliability; (2) meaning of quality assurance; (3) historical development of quality assurance; (4) statistical…

Designed to help adult learners realize the importance and necessity of implementing continuous quality improvement (CQI) in a rapidly changing, competitive, and modern world of work, this document presents a comprehensive explanation of CQI. The following topics are discussed in the book's introduction and seven chapters: importance of quality in…

Recounts an in-class group exercise where students individually rate 10 employee behaviors of a questionable ethical nature (use company car, call in sick). The students then calculate mean group ratings for each behavior and determine appropriate consequences for some of the actions. Includes statistical data and student responses. (MJP)

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

The question of why some employers opt to lay off current workers and hire new workers with different skills while other employers retrain and retain their workers was examined. First, the literature on employer-provided training and the role of social capital in the workplace was reviewed. Next, data from a 1994 national employers survey of firms…

Changing workplace practices in Canada's government workplaces were examined. The study analyzed 774 responses (response rate, 53%) to the 1998 Survey of Workplace Issues in Government, which was a survey of government managers in Nova Scotia, Ontario, Manitoba, and Alberta. The findings of five case studies were also considered. The survey…

This document contains 127 papers and innovative sessions and three poster sessions presented at a conference on human resource development (HRD). A program overview, author index, keyword index, and a CD-ROM version of the document are also included. The papers are grouped by the conference's 44 symposiums, which were devoted to the following…