Using the job demands-resources (JD-R) theory, this study aimed to understand how and when emotional leadership affected teachers' psychological well-being. It explored the mediating effect of emotional labour and the moderating effects of collectivism and two Confucian cultural values (i.e., harmony and obedience to authority). The sample…

The aim of this study is to analyse psychological contract fulfilment as a mechanism through which training affects stress in call centres. The hypotheses were tested on a sample of 412 call centre operators, using structural equation modelling to analyse their survey responses. Our results demonstrated that training is negatively related to…

This document contains three papers on emotions and behavior in the workplace and their implications for human resource development (HRD). "Analyzing Training from an Emotions Perspective" (Darren C. Short) reviews the empirical and theoretical literature on emotions and explains how the literature can be used to analyze incidences in…