This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

Describes a method that can be used by family therapists to assist people in identifying and examining the ways in which family-of-origin dynamics affect their lives at work. Describes rationale for this work, cites relevant literature, and discusses professional and ethical issues involved in conducting family-of-origin workshops in the work…

Reviews the debate between job enrichment and social-information-processing perspectives in organizational research. Posits a dispositional approach emphasizing the individual's role. Presents longitudinal study results showing that personality measures significantly predicted job attitudes over a 50-year period and that job and life satisfaction…

Negative motivators like threats, intimidation, criticism, denigration, the withholding of information, and the exercise of power produce temporary results but engender resentment and close the door of communication. Good leaders use positive motivators to meet people's needs, enhance efficiency, and improve working relationships. Some of these…

The symptoms of stress are outlined; misconceptions about stress and techniques used in stress management are discussed; and managers' role in stress management is explained. (MLF)

Camp program staff and service staff can "war" and negatively affect campers. Frequent causes are misunderstood roles, conflicting expectations, jealousy, and feelings of being undervalued. Presents ideas for integrating program and service staff in the off season, when staff arrive, and during camp, and for dealing with a "civil…

At Indiana University, budget problems and the information explosion led to a project, financed by a computer company, integrating information technology (IT) into administrative functions. The administrative workstation project increased IT knowledge and use by key administrators, resulting in greater productivity and creativity, improved…

This brochure was developed by the West Virginia Project for the Elimination of Sex Discrimination to inform boards of education, school administrators, and other supervisory staff that sexual harassment in educational institutions is not simply inappropriate behavior. It is against the law. This document provides information to assist the state…

A series of benefit programs for school personnel in a Maryland county includes a smoke-free workplace, an employee wellness program, and an employee assistance program. The county has been able to correlate a dramatic decrease in the cost of health insurance for employees with the activities of these programs. (MLF)

A study of job satisfaction at a college registrar's office investigated overall job satisfaction, physical working environment, motivational culture, and worker needs. Findings included significant differences in satisfaction between registration and admissions units. Recommendations for improved sampling, choice of variables, and research design…

To understand causes of stress in the workplace, research administrators can use the theory of "personality priorities" to understand researcher behavior. The theory suggests each individual adopts rules to help make decisions and maintain a sense of belonging. Each of these personality priorities (control, comfort, pleasing,…

Reports on an assessment of a sample of environmental health practitioners in Illinois which dealt with overall job satisfaction and the characteristics that contribute to job satisfaction/dissatisfaction. Results indicated that 36 percent of the respondents were satisfied with their jobs, with 64 percent somewhat dissatisfied. (TW)

This guide is designed to be used by teachers as a supplement to the related student textbook in order to teach students how to function as an employee in a work-study program or in postschool employment. The guide is structured around the headings in the student text and the transparency masters that are included at the end of the guide. Each…

Ninety-four persons employed in direct care positions in a community-based agency that serves adults with mental retardation completed self-report questionnaires assessing relationships between social support and the adaptive outcomes of mood, perceived competence, and self-efficacy. Findings indicated that: (1) negative mood was negatively…

Ideas for classroom activities and student-developed materials for immigrant English programs are drawn from worker's discussion of feelings and perceptions of the workplace. They include sociodrama, singing, photography, and cartoons. (MSE)