With the increase in technology in all facets of our lives and work, there is an ever increasing set of expectations that people have regarding information availability, response time, and dependability. While expectations are affected by gender, age, experience, industry, and other factors, people have expectations of technology, and from…

The lack of information on problems, mistakes and failures of electronic data processing in libraries is described. A brief annotated bibliography on the subject is presented. (SJ)

A mathematical model was used to consider alternative request routing policies for use in the Illinois Library and Information Network. Given data on interlibrary loan demands, the probability of request success, processing and delivery times for various libraries, and a network request routing policy, the model predicted the probability of…

This manual contains information on two evaluation systems for occupational programs at California community colleges. For the first, COPES (Community College Occupational Programs Evaluation System), which is a self-evaluation process, a guide is provided as well as a set of seven evaluation forms for the college president, faculty, counselors…

The 4th International Conference on Educational Data Mining (EDM 2011) brings together researchers from computer science, education, psychology, psychometrics, and statistics to analyze large datasets to answer educational research questions. The conference, held in Eindhoven, The Netherlands, July 6-9, 2011, follows the three previous editions…