Measurement systems give colleges a structure for collecting, sharing, and acting on data. The guidebook and tools presented here help faculty, staff, college leadership, and policymakers understand and use measurement systems--and specifically use data to improve completion rates, close institutional performance gaps, and facilitate economic…

This dissertation intends to inform self-assessment and data collection practices within Rutgers University and act upon the encouragement of university leadership to advance the potential of the public service mission. These goals are accomplished by exploring relevant questions to inform the practices of institutional research (IR) and…

As the competition for student enrollment has increased over the past several years, the pressure on the enrollment manager has increased proportionally. Managing enrollment expectations for institutional stakeholders requires effective communication, leadership, and the sharing of data with effective context. This article provides guidance on how…

Each year hundreds of institutions will administer national surveys to measure the engagement of their students. However, stakeholders on college campuses, such as educators (faculty, instructors, student affairs educators, and disability services administrators) and institutional research staff who work with this information are often unaware of…

Although faculty are an important part of collecting, analyzing, and using student learning data for improvement, significant barriers often prevent faculty from being involved in assessment work outside the classroom. One potential obstacle to faculty involvement in assessment is the misalignment between the work and faculty rewards structures.…

This playbook provides ways in which Higher Education Agencies (sometimes referred as the State Higher Education Executive Officers) and teams can blur the lines between high school, postsecondary education, and the workforce. Higher Education Agencies (HEAs) play a significant role to Raise the Bar for student success by developing an…

The appointment of the University of Waikato's first Assistant Vice-Chancellor Pacific in February 2019 was an important milestone, not only recognising years of work and dedication by numerous Pacific and Maori staff, but triggering a new strategic direction for 'Pacific at Waikato'. This paper explains that journey, one that is underpinned by…

This article describes a project undertaken as part of a cross-campus strategic planning effort. The project documented current campus practices and systems in use for collecting, analyzing and reporting key research metrics. The project identified organizational issues around siloed data collection and lack of clarity on data stewards, data…

Purpose: The purpose of this paper is to study, examine and apply lean management principles to the curriculum revision and internship placement process in an academic program at an institution of higher education. Design/methodology/approach: This paper consists of two sections. The first section reviews the literature on lean principles, lean…

Through this paper, we explore "unbundling," the separation of various aspects of education, resources, teaching and assessment (Ossiannilsson et al., 2015) and "rebundling," where these activities are "recombined into new configurations with little loss of functionality" (Ge et al., 2004, p. 1). We chart the…

Increasingly learning analytics (LA) has begun utilising staff- and student-facing dashboards capturing visualisations to present data to support student success and improve learning and teaching. The use of LA is complex, multifaceted and raises many issues for consideration, including ethical and legal challenges, competing stakeholder views and…

Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each 'sin' illustrating an inherent trade-off or paradox…

This multiple case-based study investigates the relationship between recruiting agents and the UK universities who act as their principals. The current extensive use of agents in UK higher education may be seen as an indicator of the financial impact made by international students. The study analyses the practice of agent management and explores…

Administrators at many colleges and universities have had online courses at their institutions for many years, now. One of the hidden challenges about online courses is that they tend to be observed and evaluated far less frequently than their face-to-face course counterparts. This is party due to the fact that many of us administrators today…

The research presented within this study focuses on the work of postsecondary institutional leaders, chief diversity officers (CDOs), who are change agents within the academy to address historical inequalities in education. Applying the Inclusive Excellence Change Model as the theoretical framework to guide this Q Method study, the researchers…