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Caudron, Shari – Training and Development, 1997
Emphasizes the need to address the human side of technology when upgrading equipment and systems. Stresses the importance of involving employees in technology design and implementation and ensuring that training practices support the new way of doing things. (JOW)
Descriptors: Adult Education, Change Strategies, Program Implementation, Technological Advancement
Hebard, Clifford C. – Training and Development, 1998
Describes Working to Achieve Visions of Excellence (WAVE), the change process used at the Savings Bank of Utica to achieve optimum team management. (JOW)
Descriptors: Adult Education, Banking, Change Strategies, Leadership Training