Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Presents an overview of the benefits of portable library structures and discusses results of a national survey of 16 public library systems representing 18 portable facilities. Findings relate to common locations, user groups, cost effectiveness, advantages, and staff reactions. (Contains 10 references.) (EAM)