Understanding institutional climate enhances decision-making capacity when planning new programs and improving learning environments on college campuses. This chapter defines climate, discusses the purpose and advantages of climate assessment, and identifies important factors to consider in planning and conducting a personal and social…

The Maryland Center for Quality and Productivity at the University of Maryland has developed a methodology that enables the management team of an organization to define its critical performance dimensions. A set of metrics is offered to help colleges and universities assess whether quality management is improving their performance. (DB)