Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…

Library intranets require flexibility and efficiency and enhance the internal communication and collaborative nature of creating and organizing the institution's information. At the University of Houston Libraries, the focus was on public services, so little attention was given to the intranet--the tool every department relied on for quick access…