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Direct linkChambel, Maria Jose; Castanheira, Filipa – International Journal of Training and Development, 2012
The aim of this study is to analyse psychological contract fulfilment as a mechanism through which training affects stress in call centres. The hypotheses were tested on a sample of 412 call centre operators, using structural equation modelling to analyse their survey responses. Our results demonstrated that training is negatively related to…
Descriptors: Fatigue (Biology), Psychology, Affective Behavior, Telecommunications
Pierce, Heather R.; Maurer, Todd J. – International Journal of Training and Development, 2009
The authors examined "perceived beneficiary" of employee development (self, organization) for relationships with employee development activity. Perceived organizational support served as a moderator. The authors conclude that employees may engage in development activities to partly benefit their organization to the extent that a positive exchange…
Descriptors: Citizenship, Job Performance, Social Exchange Theory, Correlation
