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Interpersonal Competence2
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Human Resource Development…2
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Markward, Martha J.1
Spangler, Lori1
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Gender-Specific Nonverbal Communication: Impact for Speaker Effectiveness.
Peer reviewed Peer reviewed
Spangler, Lori – Human Resource Development Quarterly, 1995
A literature review notes how gender expectations lead to nonverbal communication differences in such behaviors as smiling, eye contact, kinesics, proximics, and decoding. The importance of the effective use of nonverbal communication in human resource development is emphasized. (SK)
Descriptors: Expectation, Interpersonal Competence, Job Performance, Nonverbal Communication
Agreement between Young Subordinates and Managers about Social and Personal Practices in the Workplace.
Peer reviewed Peer reviewed
Markward, Martha J. – Human Resource Development Quarterly, 1992
Responses from 95 managers and 127 high school students employed in service and retail jobs agreed that social competence is more important than personal competence, indicating that managers might stress social competence practices in dealing with subordinates. (SK)
Descriptors: Administrators, Employer Employee Relationship, High School Students, Interpersonal Competence