In these difficult economic times, everyone is on the lookout for savings. This author, an adult services librarian at New City Library in New York, has spent the last two years implementing small-scale open source and freeware replacements where proprietary or paper solutions once ruled. While none of these projects is individually revolutionary,…

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…