Discussion of the use of surveys as a research tool focuses on the value of library surveys. Two types of surveys are described, the descriptive survey and survey research; and improving the quality of survey research is discussed, including planning, sample size, data collection techniques, and methods of statistical analysis. (18 references)…

Article focuses on planning process used by staff of State University of New York College at Brockport library to develop and implement a user study measuring effectiveness of library's services. The planning model, research committee, sampling design, questionnaire development, and implementation and evaluation of survey are discussed. Twenty-one…

A user satisfaction study undertaken at University of Illinois Urbana-Champaign library to demonstrate and analyze an application of Kantor branching analysis of user frustration monitored direct and partially controlled user access to materials. Satisfaction rates and causes of user frustration are discussed. Eleven references and user group…

Randomly sampled librarians were asked to rate 56 categories of baseline knowledge and skills according to their importance and degree to which respondents considered themselves knowledgeable. Highlights include areas of knowledge; library education effectiveness; and the importance of knowledge and experience, the library position, and the…

Reports on study of academic librarians' perceptions of information processing and organizational climate. Findings discussed include significant relationship between democratic governance climate and information dissemination; high dependency on internal oral sources as input for decision making; minimal selection of information resources based…