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Direct linkBerry, Teresa U.; Milewski, Steven D.; Sexton, Manda C.; Sharp, Allison L.; Williamson, Jeanine M. – Public Services Quarterly, 2020
Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…
Descriptors: User Needs (Information), Citations (References), Bibliographies, Library Instruction
