Argues that situational and cultural modalities often converge to create misunderstandings between Black and White employers and employees. Analyzes also "modalities of interaction," verbal and nonverbal behaviors that characterize interaction between persons. (KH)

This report of an American Society for Training and Development symposium discusses how important it is for companies to deal with diversity issues. It offers guidelines for making sure business communications reflect the diversity of the work force and customer base, and it compares affirmative action, valuing diversity, and managing diversity.…

The author discusses the cultural deprivation of most White, male managers and presents model corporate programs used by Procter and Gamble Company, Digital Equipment Corporation, and Ortho Pharmaceutical to address this problem. The author presents valuing diversity as a chance to improve organizational effectiveness and lists 10 guidelines for…