There is increasing evidence that the lack of access to information and communication technology (ICT) or the "digital divide" severely limits education, employment and economic prospects. This paper reports on the evaluation of a project that aims to bridge the digital divide. In particular, the case study data has been used to bring to…

Prior computer expertise represents one of the most important predictors of performance when interacting with ICT (Information and Communication Technologies) and acquiring computer skills. Due to demographic changes, the older adult will become increasingly important as a potential user. However, there is a lack of instruments for the assessment…

The facilitative effect of expertise in hypertext information retrieval (IR) tasks has been widely reported in related literature. However, recent theories of human expertise question the robustness of this result, since previous works have not fully considered the interaction between user and system characteristics. In this study, the constraint…