Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective…

Interrater reliability has thus far not been a common application in phenomenological studies. However, once the suggestion was brought up by a team of supervising professors during the preliminary orals of a phenomenological study, the utilization of this verification tool turned out to be vital to the credibility level of this type of inquiry,…

Though outsourcing has created enormous employment potential in India's information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van…