Describes legislation and building design criteria related to architectural accessibility for the handicapped; the National Center for a Barrier Free Environment; library programs and services for the disabled; and the role of rehabilitation librarians. A bibliography lists more than 70 books, journals, and newsletters. (FM)

Provides an annotated bibliography of 42 English and Russian language periodicals and books about Russian libraries published from 1987 to 1994 intended for non-Slavic librarians planning to travel to Russia for a work/culture or study experience. An appendix describes visits to three Russian libraries. (Author/LRW)

This manual is designed to accompany a University of Texas graduate course on public libraries that covers the historical development, legal basis, administration, financial basis, services to users, system organization, physical facilities, marketing, popular culture, issues, trends, and problems of public libraries. The manual contains the…

Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback;…

Eight articles review the progress achieved in making library computing technologies and library services accessible to people with disabilities. Adaptive technologies, automated conversion into Braille, and successful programs that demonstrate compliance with the American with Disabilities Act are described. A resource list is included. (EA)