In an interview, Daniel Goleman, author of "Working with Emotional Intelligence," explains how emotional intelligence outweighs cognitive ability and technical skills as a contributor to success in the workplace. (Author/JOW)

The phenomenon of "burn-out" is most frequently experienced by people who, in the course of their jobs, work with other people such as students, patients, or clients in situations that involve intense personal interaction. The complex symptoms of the burn-out syndrome are described in this paper. The most common of these symptoms is a change of…

Emotional intelligence (EI) can be a diagnostic tool and a set of guiding principals to address the learning organization's concern of overcoming the barriers to collective learning. EI can be defined as "how well you handle yourself." It refers to "emotional literacy" and a person's capacity to manage emotions and use them as…