Purpose: This paper aims to contribute to the debate on what is a learning organization (LO). The author proposes that pragmatist philosophy may be a source of inspiration in this endeavor. Design/methodology/approach: The author revisits a 25-year-old case study in which the process of implementing an LO in a public enterprise was observed. This…

Several studies in higher education have attempted to study the impact of quality management practices on organisational innovation processes and outcomes in higher education institutions (HEIs). However, there is relatively limited research examining the impact of multidimensional quality management practices (QM-practices) on academics'…

The purpose of the study was to investigate the corporate total quality management practices and corresponding results achieved by corporate sector firms of Lahore, Pakistan with implications for the business schools offering TQM courses. The variables studied include leadership, resource management, performance measurement and feedback,…

The basic purpose of the study was to explore the influence of workplace incivility on the total quality management practices implementation in higher education institutes of balochistan. The data was collected through questionnaire and the sample size of the study was 381. The reliability and validity of the questionnaire was checked through…

Library scholars and practitioners have frequently reflected on the various factors that in combination make up a hospitable library, but there has been little theoretical synthesis of the notion of the library as a place of hospitality. The hospitality industry provides a rich vein of theoretical material from which to draw definitions of…

Certified nursing assistants (CNAs) perform an important role in the long-term care system because they provide the majority of paid care to nursing facility residents. Unfortunately, annual CNA turnover often exceeds 100 percent nationally. Many factors account for this, including stressful working conditions, low pay, and limited benefits. The…

To solve two enduring problems in education--unacceptably large variation in learning opportunities for students across classrooms and little continuing improvement in the quality of instruction--the authors propose a system that centers on the creation of shared instructional products that guide classroom teaching. By examining systems outside…

This article is concerned with the meanings that employees in industry attribute to representations of data and the contingencies of these meanings in context. Our primary concern is to more precisely characterize how the context of the industrial process is constitutive of the meaning of graphs of data derived from this process. We draw on data…

The recession, reorganization of work, and total quality management are spurring emphasis on creativity training in the workplace. A wide spectrum of techniques are being used to influence the generation of new ideas, although documentation of the benefits is difficult. (SK)

Training must be preceded by a well-articulated quality strategy and must be designed to facilitate its implementation. Each phase of the training curriculum should build on the preceding phase so that people will have the knowledge and skills they need when they need them. (JOW)

A study of 27 Fortune 500 companies established benchmarking as a continuous quality improvement tool used in implementing exemplary work force diversity practices. Applicable in educational settings as well, it is a lifelong educational process for the individual and the organization. (JOW)

The conducivity process, a methodology for creating healthier workplaces by promoting conducive production, is illustrated through the use of the "conducivity game" developed in the NordNet Project in Sweden, which was an action research project to test a job redesign methodology. The project combined the "conducivity" hypotheses about a…

A survey of 923 employee involvement programs (57%) yielded 10 themes: range of problem content, team staffing, team membership status, team resources, training practices, information access, financial rewards, performance management systems, goal-setting structures, and roles of job supervisors. (JOW)

Looks at work systems that draw on quality engineering and management concepts and use incentives. Discusses how some U.S. companies improve performance and maintain high quality. Suggests that the federal government strategy should include measures to support change in production processes and promote efficient factors of production. (JOW)

Analyzes the results of a survey which queried student affairs staff members about their opinions on the importance of and their satisfaction with 37 aspects of their work environments. Discusses results of the survey and addresses efforts to improve the work climate. (Contains 18 references.) (Author/GCP)