This two-part learning module provides text and accompanying exercises to assist instructors in employing effective listening and communication techniques in response to students' programs and concerns. Part I describes the communication process between sender and receiver and discusses the process of active listening by which the instructor…

This PLACE Sourcebook on the World of Work provides clients in employment counseling with information about occupations, the norms of the labor market, and sources that clients can consult to find additional information on the part of PLACE related to doing well on the job. For each employment-related topic in the corresponding Workbook (CE 031…

Discusses peer mediation, a method by which school children can resolve their own disputes. Explains that any kind of student can be a mediator and that mediation can help students develop communication skills. Offers two hypothetical cases for mediation. Suggests establishing mediation programs in schools. (SG)

The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking…

This manual and workbook for adolescents presents a curriculum promoting self-understanding and understanding the points of view of others in order to resolve conflicts and solve common problems. After a review of problems adolescents face and a discussion of the skills needed to work effectively in a group, the lessons present the following steps…

The purpose of this Child Development Associate (CDA) training module is to help CDA interns learn more about the skills of listening, observing and responding, and learn to use these skills effectively with preschool children. At the highest level of proficiency, it is intended that the trainee will be able to utilize knowledge of body position,…

Intended for adolescents and young adults with learning disabilities and their parents, this curriculum addresses specific social skill problems identified in a needs assessment completed by parents. Two introductory chapters, one for parents and one for young adults, precede the curriculum. Chapter 1 examines how the individual's surroundings…

This manual contains a complete set of program formats, activities, and references covered by the Dare to be You Training Program. The program, piloted in a rural Colorado County, is designed for use by parents, youth, teachers, church, and service organizations to help them deal with adolescents' problems and to assist youth in developing skills…

This staff training manual, the first volume of a three-volume set of materials for use in training paraprofessional refugee workers, provides an introduction to working with refugees. Covered in the individual units are the following topics: the cultural assumptions of social work, culture and behavior, the process of cultural adjustment,…

Designed to supplement already existing life skills instructional materials, this manual consists of 30 lessons to help students develop general, transferrrable skills in four areas--attending behaviors, cognition, self-management, and critical thinking. The following topics are among those covered in the lessons: eye contact, body posture,…

This book shows school professionals how to develop and use the knowledge and skills needed for effective professional collaboration, including team meetings, parent conferences, co-teaching, and problem solving with colleagues. The publication provides pedagogical aids including advance organizers, chapter objectives, and practice and application…

This guide contains the materials and guidelines required to complete a Career Preparation Assessment (CPA) portfolio, which is a classroom-tested, employer-validated, performance-based assessment of career readiness skills for use by all high school students. The guide is divided into two parts. Part 1 is an overview of the CPA process that…

This guide, which is intended for new supervisors and managers to use in an independent study setting, deals with the key points of effective management. The following topics are discussed in the individual sections: understanding what a manager is and why managers are appointed; setting objectives and achieving results; planning and controlling…

Designed for a working person or one who soon plans to enter the world of work, this handbook and its companion instructor's guide are about keeping a job and getting ahead. Based on research into what employers actually look for in the people who succeed or fail, this handbook is designed to develop critical job survival skills, increase…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…