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Direct linkKuang, Jieyan – ProQuest LLC, 2016
Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS scores of 34 companies (clients) dealing with similar businesses in the US and Canada. With the given…
Descriptors: Evaluation Methods, Measurement Techniques, Corporations, Business
