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Richardson, John V., Jr. – Library Journal, 2002
Discusses measurement techniques for determining good reference service and describes results from a study of 12 public libraries in California that investigated reference service. Topics include inconsistent reference studies that showed reference service giving good results half of the time; and measuring unrelated outcomes of accuracy, utility,…
Descriptors: Library Services, Measurement Techniques, Public Libraries, Reference Services
Childers, Thomas A. – Library Journal, 1994
Social and economic issues affecting the vitality of public libraries in California are discussed. A 1993 study by the California State Library identified diminishing reference skills and reference collections, reduced funding which impacted staffing, increased demand, technology change, and language/culture issues as contributing factors to…
Descriptors: Economic Factors, Library Collections, Library Networks, Library Role