Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

To fill a gap in research on the incorporation of neuroscience in social work education, this article describes Master of Social Work (MSW) student and alumni experiences learning a neuroscience-informed model for practice with clients who have endured developmental trauma. The Neurosequential Model of Therapeutics (NMT) is a clinical…

This article reflects on the developmental process of a case-based experiential learning model: the Federation University model, in an undergraduate community and human services program at a regional university. There is abundant literature that addresses the use and need for introducing experiential learning at the subject/unit level in community…