The position of writing center assistant director resides in the middle of the often blurry lines of hierarchy. While many writing centers advocate for team leadership, the fact remains that universities are steeped in bureaucratic tradition familiar to university leaders, students, and tutors. Assistant directors accomplish tasks that keep the…

Universities face organisational challenges to learn and adopt administrative practices that aid both staff and educational development. Although the prospects of ambidexterity as an organisational learning strategy are appreciated in research and practice, understanding the nature of culture-based factors that support ambidextrous mindsets in…

This study explores workplace readiness, focusing on factors contributing to a positive employee experience for interns and ways universities can enhance it. Qualitative analysis of internship reports at a German university reveals the significance of management relationships, job design, onboarding, and a supportive environment. Recommendations…

Purpose: The primary aim of this study is to delve into the causes of occupational stress and burnout amongst administrative staff members in Pakistani universities. It does so by employing a qualitative research strategy, offering a comprehensive understanding of the issue. Design/methodology/approach: This study uses a qualitative research…

Many universities are transitioning to more flexible work environments beyond the acute phase of the COVID-19 pandemic. The purpose of this action research study was to investigate the attitudes and experiences of higher education administrative staff related to flexwork and to improve the change leadership self-efficacy of female leaders tasked…

Using a sprinkle of Queer Theory, their on-the-job experiences, and writing center scholarship that challenges disciplinary orthodoxies, two intersectionally queer and contingent writing center researcher-administrators examine the constraints of contingency; discuss the underlife of queer labor; and point to queer labor nuances and possibilities…

Latinx/a/os have significantly increased in number in the US population. The advancement of mid-level Latinx/a/o professionals in higher education is not occurring at the same rate as the increase of the Latinx/a/o population in the country. This study aimed to examine the perceptions of mid-level Latinx/a/os administrators in their workplace…

The purpose of this study was to design a tool measuring the influence of educational leaders in the health and wellness promotion of their employees. A reliable and valid multidimensional Likert scale instrument "Leaders' Perception of Health and Wellness Promotion" to assess the health and wellness promotion of staff was developed. A…

The purpose of this research was to explore the perceptions of student affairs administrators, working in both public and private higher education institutions, regarding how they learned to use technology and gain insight into how their work would evolve in the future. While the COVID-19 pandemic affected everyone in the higher education…

Intertwined into the fabric of Christian higher education is the distinct mission to educate students through a biblical worldview. The challenge to remain rooted in non-negotiable values has amplified as increasing pressures threaten to alter that mission. The need for a pipeline of qualified Christian leaders suited for senior leadership roles…

The purpose of this action research study was to understand and strengthen staff and administrators' sense of workplace belonging in a small, private, family-founded college. In Cycle 1 the researcher aimed to understand factors that contributed to participants sense of belonging. Cycle 1 participants responded to a survey to provide insight on…

The purpose of this quantitative comparative study was to examine differences in five components of technostress across three employee groups (Faculty, Administrators, and Staff) in U.S. higher education. Jena and Mahanti's technostress-demographic model provided the theoretical framework for this study. The five components of technostress…

This study explores the employee retention strategies implemented by administrators in educational institutions, focusing on Immaculate Conception College of Balayan, Inc. The qualitative case study involved 10 participants, including administrators and employees selected based on stable tenure and appropriate qualifications. Through face-to-face…

One fundamental aspect of organizational transformation in higher education is the change to the profile of universities' non-academic workforce. Key staffing trends identified in recent studies conducted in a variety of national settings include an increase in the proportion of non-academic staff at universities and a shift toward more highly…

In this qualitative meta-narrative, I explore how Black women administrators in higher education experience and navigate policing in predominantly white work environments. Using intersectionality as a framework and semi-structured interviews as the primary data collection technique, the findings from this study reveal workplace policing manifests…