The study of work, the experience of work, and how work is organized does not constitute an category of study within the mainstream social sciences. Students need to be introduced to the varieties of capitalist and noncapitalist models or experiments and confront the debate over organizational form versus social context. (MLW)

Quality circles attempt to satisfy both task and personal needs through staff involvement in solving work-related problems. This paper summarizes quality circle theory, applies it to school settings, and suggests a framework for introducing the process to educational institutions. After briefly defining quality circles, the article presents two…

A healthy work environment for the business-office team requires a balance among the components of organizational leadership, collective continuous improvement, and individual caring. (MLF)

Six major areas of part-time college faculty employment practices are discussed that illustrate how current practice can be detrimental to part-time faculty performance. Attention is directed to appointment, support services, communication with peers, participation in governance, compensation, and job security. The following areas that require…

Prepared to assist teachers who are using the case in class discussion, this case study describes a suburban, college-preparatory high school located in the pseudonymously named "Northwood," a midwestern "rust belt" city characterized by rapidly shifting demographics and a growing commercial tax base. Although the city is now…

This issue of the Australian Early Childhood Association Research in Practice Series provides staff management strategies for directors and others involved with the management of early childhood settings and suggests ways to effectively delegate authority and tasks in order to reduce administrative pressures and workload. The booklet presents…

This policy brief presents a discussion of what needs to be done to empower, attract, and retain good teachers. Consistent with educational reform efforts, the Southeastern Regional Vision for Education (SERVE) invited the 1992 and 1993 Outstanding Teachers of the Year from Alabama, Florida, Georgia, Mississippi, North Carolina, and South Carolina…

This Total Quality Management (TQM) course was designed to introduce students to the principles and tools of TQM in a full-semester course in high schools or community colleges. The course includes all the competencies found in TQM and is intended to be taught with an interactive method in which students are involved in the learning process. This…

The collective bargaining agreement between the Board of Trustees of Connecticut State University and Connecticut State University Chapter of the American Association of University Professors, covering the period 1984-1987, is presented. Items covered in the agreement include: unit recognition; definitions; nondiscrimination; professional rights…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…