Each and every day, educators collect and use data about students, staff, and schools. Some of these data originate in individual student and staff records that are confidential or otherwise sensitive. And even those data that are a matter of public record, such as aggregate school enrollment, need to be accessed, presented, and used in an…

The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

Discusses agency library information activities, production and dissemination, and resource access as presented at the first conference of state and provincial fish and game agency librarians. Agencies represented include the Fish and Wildlife Reference Service, Aquaculture, United States Fish and Wildlife Service, Bureau of Land Management,…

Describes how Murray State University Library, a medium sized academic library in Kentucky, made use of an IBM mainframe and SCRIPT, a text formatting program to index two local newspapers. The entire procedure is described, including indexing, authority lists, input techniques, editing, and production and distribution of the index. (CLB)

Describes and compares three versions of the ERIC database that are available on optical data disks: (1) DIALOG OnDisc ERIC; (2) OCLC Search CD450; and (3) SilverPlatter ERIC. The database contents, software and search commands, hardware requirements, notable features, and costs of each version are discussed. (CLB)

Presents selection and design considerations to help libraries make informed decisions about hardware configurations of CD-ROM systems. Highlights include CD-ROM configurations, including single drive workstations, daisychains, and jukeboxes; network configurations, including remote access; microcomputer features; CD-ROM drive selection; and…

Describes a study that used the shelf availability research methodology to identify and quantify the causes of users' failures to identify and locate library materials. The factors resulting in unsuccessful searches are discussed, and recommendations for reducing these factors are made. (26 references) (CLB)

In the fall of 1988, a survey was conducted to evaluate the adoption of CD-ROM systems in U.S. colleges and universities by examining which major CD-ROM databases were available through the reference departments of academic libraries. The sample was composed of 200 institutions of higher education offering graduate degrees in psychology. The…

Describes the functions of citizens advice bureaus in Victoria and discusses the results of a study that examined types of problems users presented, other information sources users contacted, and types of assistance sought and preferred by users. The effects of socioeconomic status on these factors is also discussed. (CLB)

This series of ten articles exploring users' reactions to optical data disk technologies, focuses on comparisons with online retrieval systems. The opinions of users and vendors on cost effectiveness, searchability, equipment requirements and performance, effectiveness, and efficiency are presented and discussed. (CLB)

Argues that reference services will not only survive changes brought about by new technologies, but will be improved and enhanced as a result. Examples given include online public access catalogs, automated record-keeping operations, CD-ROM as an information storage medium, the continuing need for intermediaries in online searching, and copyright…

Provides an annotated list of Internet sources (World Wide Web, ftp, and gopher sites) for current and historical statistical business data, including selected interest rates, the Consumer Price Index, the Producer Price Index, foreign currency exchange rates, noon buying rates, per diem rates, the special drawing right, stock quotes, and mutual…

The development of CD-ROM following early computers and powerful personal computers will affect information retrieval by its accessibility and large storage capacity. Users will demand specific information and data sets from libraries, which could provide large research capacities. Librarians will act as database managers, thus enhancing their…

Proposes a framework for the design of a full function workstation for information retrieval based on study of information seeking behavior. A large amount of local storage of the CD-ROM jukebox variety and full networking capability to both local and external databases are identified as requirements of the prototype. (MES)

The use of locally produced dissertations by extramural scholars was examined in four Ohio academic libraries. The results include identification of users by type of institution; purpose for which the dissertations were used; and tools and approaches successfully used in identifying and locating the desired dissertations. (CLB)