ERIC Number: EJ1263672
Record Type: Journal
Publication Date: 2020-Jun
Pages: 22
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-1941-3432
EISSN: N/A
Available Date: N/A
Organizational Trustworthiness: Perceptions of the Students, Faculty, and Staff within a University
Cadeau, Katsia M.; Gillig, Scott; Doriscar, David
Research in Higher Education Journal, v38 Jun 2020
This quantitative study examined organizational trustworthiness through the perceptions of the students, faculty, and staff within a university community. Caldwell and Clapham's (2003) Organizational Trustworthiness Survey was used and focused on seven factors originated by the authors: competence, quality assurance, financial balance, interactional courtesy, responsibility to inform, legal compliance, and procedural fairness. Peer-reviewed research was used as evidence from related literature to identify the utility of the seven constructs in encompassing organizational trustworthiness at the selected university as an aspect of organizational effectiveness. Respondents were required to identify items that they perceived as most important for organizational trustworthiness and that showed satisfaction in the running of each construct. The mean value and standard errors were calculated for each of the seven organizational trustworthiness factors. The results were analyzed through the survey data, which confirmed that respondents identified all seven factors as important contributors to their perceptions of organizational trustworthiness.
Descriptors: Student Attitudes, Teacher Attitudes, College Students, College Faculty, Trust (Psychology), Institutional Characteristics, Higher Education, Individual Characteristics, Age Differences, Gender Differences, Role, Leadership, Educational Environment, Justice, School Culture, Student Satisfaction, Student Experience, Competence, Quality Assurance, Educational Finance, Interaction, Information Dissemination, Compliance (Legal)
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Assessments and Surveys: College Student Experiences Questionnaire; Community College Student Experiences Questionnaire
Grant or Contract Numbers: N/A
Author Affiliations: N/A